General FAQ:

What is your phone number?

Toll Free: (877) 413-5867 In Colorado: (970) 231-5901

What is your address?
2851 Rock Creek Drive Fort Collins, CO 80528.

What is your email address?
service@clickmediaservices.com

Video Transfer FAQ:

What if something breaks in transit?
We repair any damaged tape or film absolutely free if it’s damaged during transit.

How long will it take to transfer my videos once you receive them?
Normally it takes up to two weeks however could take up to a month. Rush orders are available.

How much for shipping and handling?
Shipping and handling varies between $10-$20 depending on weight and location.

How do I pay once my videos are transferred?
We can send you an invoice via email which can be paid by any major credit card. Alternatively, you can pay over the phone with a credit card, or by cash or check.

How many feet are in a small super 8 film canister?
There are about 50 feet in a small canister of film.

How many minutes are there in a small canister of film?
Generally they are about three and a half minutes

How much is it per foot of film?
$.21

Do you clean the film before you run it through?
We do however there is a charge of $.12 per foot.

If my film has sound on it is it the same price?
If your film has sound on it then the price per foot is $.32. Please let us know if you have audio on
your film prior to mailing it.

Video Production FAQ:

How long will it take for me to receive my dvd or Blu-ray after my wedding/special event ends?
Depending on the season it can take 1-3 months as to allow adequate time for editing.

What time will the videographer be there on the day of my wedding or special event?
The videographer will arrive approximately 30 minutes prior to the start of your event for setup.

If I need to cancel or change dates how much advance notice do you need?
We need one month advance notice should you need to reschedule your event.